How do I ask for a re-work?

Knowledge Base » Once I received my digital file

Unfortunatelly we are not able to accept re-work requests by e-mail, ticket system, or by phone.
Re-work requests MUST be asked from inside the Orders Interface.

To ask for a re-work, you must sign in at Orders Interface at www.onlinephotofix.com/oi

Then:

Click on "Orders Status".
Click on "Downloaded" (at right side of the Order Number you need to ask for re-work).
Click on "Rework".
Then system will guide you step by step to complete the request.

When asking for a re-work please pay special attention to click on "Click here to submit" button at Step 3 of 3.
After that, system will assign you a new order number. The new order number is the confirmation that the re-work request was placed correctly, please be sure not to close the browser window until system assign you the new order number.

Please note that placing new requests not asked from the beginning may incur in extra cost.

After the re-work is placed and a new Order number is assigned, original order status is changed to "Closed".

Please do NOT use the Re-work system to make a question or a comment about the order because that way you will waste your chance to ask for a re-work. Instead, if you have a question, use the "Make a question about this order" form.

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